Frequently Asked Questions
Answers to all your questions at abb99
From making deposits to managing your account — find detailed answers to the most frequently asked questions by abb99 players all in one place.
abb99 is a safe and reliable online gaming platform in Bangladesh. Every day, many players ask questions about deposits, withdrawals, opening accounts, and identity verification. On this page we have organized those questions into four sections — deposit methods, membership, identity verification (KYC), and customer support. If you cannot find the answer to your question here, contact us directly via our 24/7 live chat or email.
How to Make a Deposit
abb99 does not charge any deposit fee on its end. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may apply its own transaction charges. Check your wallet's fee policy before making a deposit. These charges are generally very small, and your balance is updated automatically as soon as the transaction is complete.
You can deposit through four popular mobile wallets: bKash, Nagad, Rocket, and Upay. These are the most widely used mobile financial services in Bangladesh. Every method is fast, secure, and available 24 hours a day. The minimum deposit amount is the same across all methods — ৳200.
The minimum deposit amount at abb99 is ৳200 — and this applies to all deposit methods. Whether you deposit via bKash, Nagad, Rocket, or Upay, this limit stays the same. You can start with a small amount and enjoy your favorite games right away.
First, log in to abb99 and go to the Cashier section. Select Nagad, then send money to the displayed payment number using your Nagad app or by dialing *167#. Keep the transaction ID carefully and enter it in the deposit form. Your account balance is usually updated within a few minutes.
Wait a little while first, as there may be a slight delay due to network issues. If it still has not been credited, contact abb99 live chat with your transaction ID and a screenshot from your mobile wallet. The support team will verify and resolve your issue quickly. Never send the same payment twice.
Member Account
No. According to abb99's rules, each player is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and any bonuses being forfeited. You can enjoy all games, bonuses, and features with a single account.
After logging in, go to the "Profile" or "Account Settings" section to update your personal information. Some changes may require assistance from our support team — in that case, contact us via live chat or email at [email protected]. If identity verification is already complete, updates are processed faster.
Use the "Forgot Password?" option on the abb99 Login page. Enter your registered phone number or email and you will receive recovery instructions. If that does not work either, contact us directly via live chat. You will need to provide some information to verify your identity — this step is necessary to keep your account secure.
Go to the abb99 Login page and select the option to register as a new member. Complete the registration by entering your name, phone number or email, and a password. Please note — only those aged 21 or above are eligible to open an account at abb99. Providing accurate information during registration makes the KYC verification process easier later on.
An account can be suspended for various reasons — incomplete KYC, security concerns, or a policy violation. Whatever the reason, contact the support team via abb99 live chat or by emailing [email protected]. Once you explain the situation, the team will guide you toward a resolution.
Identity Verification (KYC)
Yes, this is an important matter. The name on your abb99 account must match the name registered on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, your withdrawal may be held up and additional verification may be required. Use your correct full name when registering.
The KYC, or Know Your Customer, process is essential for the security of the platform. It ensures that no one else is accessing your account and that your funds are protected. Once identity verification is complete, withdrawals are processed faster and account limits may increase. This is done for your own protection.
Absolutely. abb99 stores all documents using SSL encryption technology. Your identity card or any other document is used solely for KYC verification purposes and is never shared with any third party. Privacy protection is one of our top priorities.
A National Identity Card (NID) is generally the most accepted document. A passport or driving license may also be used. Make sure the photo of the document is clear, complete, and not expired. If you are unsure which document applies, you can ask via live chat.
The time for KYC verification depends on whether all documents have been submitted correctly. The support team makes every effort to complete verification as quickly as possible. If no update has come after a long wait, let the team know via live chat and they will inform you of the current status.
Customer Support
abb99 offers two support channels: 24/7 live chat and email ([email protected]). Live chat is best for immediate assistance, while email is convenient for complex issues where you need to provide detailed information. Both channels are available in Bengali and English.
Before contacting the support team, have the following information at hand: your registered phone number or email, a description of the issue, the transaction ID and date if it is related to a transaction, and a screenshot if possible. This allows the support team to resolve your issue quickly and accurately.
Yes, the abb99 support team is active seven days a week, twenty-four hours a day. Day or night, during Eid holidays or regular days — a support representative will be ready to help you as soon as you open the live chat. Emails are also replied to as quickly as possible.
Absolutely. The abb99 support team provides service in both Bengali and English. Our support service is built with Bangladeshi players in mind, so feel free to ask questions in your mother tongue. You can contact us in Bengali through both channels — live chat and email.
Yes. When you send an email to [email protected], the support team responds as soon as possible. Including a detailed description of the issue, your account information, and any relevant screenshots in your email helps get a resolution faster. For immediate assistance, live chat is more suitable.
Still have questions?
If you could not find the answer on this page, speak with us directly. The abb99 support team is with you seven days a week, twenty-four hours a day — in Bengali and in English.
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