abb99 — Data Protection

Your Privacy Is Our Commitment

At abb99, your personal information is stored with the highest level of security. Read this policy to learn what information we collect, how we use it, and what your rights are.

Introduction & Scope

abb99 ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, use, storage, and protection of your personal information.

By accessing abb99 through its website, mobile service, or any other digital channel, you are considered to have accepted the terms set out in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy may be updated from time to time. We will publish a notice on the platform for any significant changes. Please check this page regularly.

Age requirement: abb99 services are available only to individuals aged 21 or older. We do not knowingly collect or process information from any minor.

What Information We Collect

2.1 — Registration & Account Information

We collect the information you provide when creating an account, which may include:

  • Full name
  • Active email address
  • Mobile phone number (particularly those linked to bKash, Nagad, Rocket, Upay)
  • Date of birth (for age verification)
  • Password (stored in encrypted form)

2.2 — Transaction & Financial Information

Certain transaction-related information is collected to complete our payment processing. This includes deposit and withdrawal amounts, mobile banking numbers, and transaction history. We do not directly store full card numbers, bank account details, or similar sensitive financial information.

2.3 — Automatically Collected Information

The following technical information may be collected automatically while using the platform:

  • IP address & Device ID
  • Browser type and version
  • Pages visited and session duration
  • Operating system information
  • Referral URL

2.4 — Cookies & Similar Technologies

abb99 uses session cookies and persistent cookies. These help remember your preferences, detect fraudulent activity, and improve the quality of our services. You can disable cookies from your browser settings, though this may limit some features of the service.

Purpose of Information Use

The information collected from you is used for the following purposes:

  • Creating and managing accounts and verifying user identity
  • Processing transactions related to deposits, withdrawals, and bonuses
  • Providing technical support to ensure service quality
  • Preventing fraud, money laundering, and misuse
  • Enforcing responsible gaming policies and intervening when necessary
  • Conducting platform analytics to improve the user experience
  • Security monitoring and addressing cyber threats
  • Fulfilling applicable legal obligations
abb99 does not sell your personal information to third parties or use it for any purpose that has not been clearly disclosed to you.

Information Disclosure & Sharing

4.1 — Service Providers

Operating our services requires the assistance of certain trusted third parties. These include payment processors (bKash, Nagad, Rocket, Upay), technical infrastructure providers, and security monitoring services. Each of these parties operates under strict confidentiality agreements and may only use the information for the specific tasks assigned to them.

4.2 — Legal Obligations

Information may be disclosed when required by a court order, a regulatory authority, or applicable law. In such cases, we will provide only the minimum information necessary and will notify you in advance where possible.

4.3 — Business Transfers

If a significant change occurs in abb99's business structure (such as a merger or acquisition), your information may be transferred to the relevant successor entity. In such circumstances, the new data controller will be required to maintain the same or higher standards as this Policy.

Data Security Measures

abb99 applies industry-standard technical and administrative measures to protect user information. The key components of our security framework are as follows:

  • SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
  • Password Hashing: Passwords are never stored in plain readable form.
  • Access Controls: Only authorized personnel can access the information they need.
  • Regular Security Reviews: Periodic audits are conducted to identify system vulnerabilities.
  • Fraud Monitoring: Unusual transaction or login patterns are detected automatically.
No method of transmitting information over the internet is 100% secure. However, we ensure that our security standards are consistent with industry best practices.

Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

  • Active account information: Retained for the entire duration the account remains active.
  • Transaction records: Retained until the applicable legal period has been fulfilled.
  • After account closure: Information other than necessary legal and financial records is deleted in due course.
  • Technical logs: Generally retained for up to 90 days, then deleted automatically.

Your Rights Regarding Your Information

7.1 — Access & Correction

You may request to view the information we hold about you at any time. If any information is incomplete or incorrect, please contact the support center to have it corrected.

7.2 — Request for Data Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations, fraud prevention, or dispute resolution requirements.

7.3 — Objection to Processing

You have the right to object to the processing of your information for marketing communications or analytical purposes. Contact our support team to stop this type of processing.

7.4 — Portability

You may request a copy of your personal information in a structured, commonly used format. This service is available by submitting a written request to [email protected].

Third-Party Services & Content

The abb99 platform may contain content from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers. These providers have their own privacy policies, which will apply when using their services.

abb99 is not responsible for the data-processing practices of these third parties. We recommend that you review the privacy policy of the relevant service.

Protection of Minors

abb99 strictly does not provide services to individuals under the age of 21. We do not knowingly collect or process any personal information from minors.

If we become aware that information from a minor has been collected unintentionally, we will immediately delete that information and close the associated account. If you are a parent or legal guardian and suspect that your child's information is held by us, please contact [email protected] without delay.

Policy Changes & Updates

This Privacy Policy is reviewed periodically and updated as needed. If any significant changes are made, we will publish a clear notice on the platform or notify you by registered email.

Continued use of the platform after updated policy is published will be considered as your acceptance of those changes. The latest effective version will always be available on this page.

We recommend that you visit this page regularly and stay informed about any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We take every request seriously.

Live Chat: 24/7 direct support in Bengali and English — connect via the live chat option on the platform.
When contacting us by email, please use your registered email address — this helps us verify your identity and assist you faster.

Related Pages:

Terms & Conditions Responsible Gaming FAQ